Privacy Policy

The estimate form asks for your name, your phone number, the address where the vehicle is parked and the service you are interested in. The online booking asks for your name, phone number and the job address, the service, your vehicle size, the day and start time, and — only if you choose to give them — your email, the vehicle (year, make and model), notes, add-ons and whether you agree to receive text messages about the appointment. There is no date of birth and no account to create.

Along with those fields, a form submission records the country the request came from, the page you submitted from, the referring page if there was one, campaign tags and advertising click identifiers if you arrived from an ad, and — when you pick the address from the suggestions — its map coordinates and ZIP code. The server's own log of a submission can include your IP address and browser type, and the IP address is also used to check the submission against spam. That information is used to understand which pages and which campaigns produce enquiries.

The address matters more than the other fields and deserves its own sentence. We ask where the car is parked because the service is mobile and that address determines the route, the water we load and the arrival time. It is operational information, not a marketing profile. While you type it, the address field suggests matches using Google's address service (Google Places), so the characters typed in that field are sent to Google to find the suggestion.

Since 6 September 2026 this site loads Google Tag Manager, which in turn loads Google Analytics 4. Analytics tells us how many people reach each page, which pages they read before asking for an estimate, and whether a visit came from a search, an ad or a link. It sets Google's own cookies in your browser to tell one visit apart from the next. Among other interactions it measures page views, clicks on the phone number and completed forms, and like any Google Analytics site it records general information about the visit, such as the device, the browser and an approximate location. The site's own code sends Google Analytics only details of the request, such as the service, the vehicle size and the estimate — never your name, phone number, email or vehicle; apart from the address suggestions described above, those fields go to the places described below.

Since September 2026 the same container also loads the Google Ads conversion tag and the Meta (Facebook and Instagram) pixel, which measure visits and bookings that come from our ads. When a deposit is paid, our server confirms that booking to Google Analytics, Google Ads and Meta with the order number, the amount and the ad click identifier; Meta also receives the IP address and browser type of the visit. We never send your name, email or phone number to these platforms. You can limit ad personalization in your Google and Meta settings, block these cookies in your browser, or use Google's opt-out, and the forms keep working normally.