Terms of Service
How booking, pricing, appointment times, weather and warranties actually work — published before you book rather than explained after.
An estimate is an estimate.
There are two ways to reach us online. The contact form does not create a booking: it starts a conversation — we call back, confirm what the vehicle needs and the price for its size, and only then agree a slot. The online booking lets you choose a day and a start time with a free van and reserve it with a deposit of 20% of the estimate, paid by card through Stripe. The deposit is not refundable, but it moves to a new date under the rules below. The appointment stays pending until our confirmation call.
Published prices are starting prices for a sedan. Vehicle size moves them on a published scale — SUV, truck and large SUV each add a stated amount — and condition can move them further. Heavy pet hair, set-in stains, biological contamination, excessive sand or a vehicle that has not been cleaned in years all take longer, and longer costs more. When that is likely we say so before the appointment, not on arrival.
Pricing & Vehicle Condition Policy. Please note: Prices shown during booking are starting estimates and may be subject to change based on the actual condition of the vehicle. Final pricing may vary depending on the vehicle size, level of dirtiness, excessive pet hair, stains, sand, mud, spills, odors, bodily fluids, or other conditions that require additional time, labor, or specialized treatment. If an additional charge is necessary, Soto Mobile Detailing Orlando will inform you before beginning any work that exceeds the originally selected service. Before paying the deposit you confirm this, together with the deposit rules, with one required checkbox.
Fresh Start offer. The offer price covers the interior and exterior detail described on the offer page (10 interior and 5 exterior details) for your vehicle size. It does not include deep cleaning (seat or carpet shampoo, steam cleaning or deep leather cleaning), pet hair (dogs or cats), stains, bodily fluids, odor removal or heavily soiled or worn interiors. Pet hair removal, seat stain treatment, bodily fluid cleanup, odor removal, carpet and upholstery shampoo and steam cleaning can be added as extras when you book. A heavily soiled interior may cost more after inspection, and we tell you the price before starting any extra work.
Coupons. One coupon per booking. It comes off the service total before the 20% deposit is calculated, and it does not apply to a booking that is already paid. A coupon is valid until we announce otherwise, and we may end it at any time; the price confirmed in your booking stays.
Studio services — ceramic coating, paint correction, paint protection film and vinyl wrap — are quoted after an in-person inspection rather than over the phone, because the correct number depends on what the paint is actually carrying.
Access is your side of the arrangement. We need a parking space beside the vehicle, room to open the doors and work around it, and permission to be on the property. Gate codes, visitor lists and building rules are worth sorting the day before; a van waiting at a gate is time taken out of your appointment.
Timing, weather and honest limits.
Central Florida weather is part of this business rather than an exception to it, so the policy is written rather than improvised.
Start times. You book the hour we start, and we confirm the appointment with you by phone.
Weather. Under covered parking we keep working. In the open, an afternoon storm means we pause and finish once it passes, or move the appointment at no charge. We do not hand back a vehicle that was dried under rain, and we will reschedule rather than deliver work we would not stand behind.
Cancellations and rescheduling. You can reschedule free of charge, and we ask for at least 24 hours’ notice so another customer can take the slot. The deposit is not refundable: if you cancel or change the day, it stays with your booking and moves to your new appointment. If we cancel — weather, a van that cannot reach you, or anything else on our side — you choose between a new date and a full refund. If we cannot serve your area, the deposit is refunded in full. If nobody is there when we arrive and we were not told beforehand, the deposit covers the slot we held and is not moved to another date. For appointments our team arranges directly without a deposit, there is no charge for cancelling — what we ask in return is notice: a van that drives to an address and finds nothing to detail has spent a slot another customer wanted.
What we do not do. Detailing is cleaning and protection, not repair. We do not remove dents, repaint panels, replace trim, or repair mechanical or electrical faults. Pre-existing damage — cracked trim, failing clear coat, a windshield chip, a loose emblem — is documented, not disguised, and we will not proceed with work that risks making existing damage worse without telling you first.
Personal belongings. Please remove valuables before the appointment. We will move what is necessary to work and put it back, but responsibility for items left in the vehicle stays with you.
Written, or it does not count.
Ceramic coating packages carry a documented written warranty — three years on Ceramic Shield, five on Ultimate Shield — handed over with the vehicle rather than promised verbally. Paint protection film carries a manufacturer warranty of up to ten years through our authorized installer status. Both depend on reasonable maintenance: hand washing, no automatic tunnels, and the care instructions supplied at handover.
Detailing itself is not a warranty product, it is a service performed on the day. What we do guarantee is the standard of the work: if something was missed, tell us promptly and we correct it. That is a shorter conversation than a review written the same night, and we would rather have it.
The balance is due on completion. If you reserved online with a deposit, that 20% counts toward the total. Studio services with multi-day timelines may involve a deposit, which is discussed and agreed before the vehicle is booked in, never afterwards.
SMS program. Soto Mobile Detailing Orlando sends booking and appointment text messages only to customers who opt in with the SMS box when they book. Message frequency varies by booking. Message and data rates may apply. Reply STOP to cancel, HELP for help, or contact us at (407) 715-4776 or info@sotomobiledetailingorlando.com. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. See our Privacy Policy.
These terms are governed by the laws of the State of Florida. If any part of them turns out to be unenforceable, the rest still applies. Questions about anything on this page are answered by the Soto team at (407) 715-4776.
Anything here worth a question? Ask before booking.
Soto Mobile Detailing Orlando · 121 S Orange Ave #1500, Orlando, FL 32801 · Mon–Sun, 8 AM to 6 PM · English and Spanish.